Skype for Business

Duration: Half Day
Delivery methods:   Classroom, Virtual Learning, Onsite Event
Price per delegate: $350.00
Microsoft Silver Partner
Trained over 60000 delegates
Delivered by world class instructors
Highly competitive pricing
Capped class sizes
Post course support

Course Overview

This workshop is designed to help users become proficient in using Skype for Business. This can be hands-on training and/or demonstration-style training.

Course Objectives

By the end of this course participants will be able to: describe the uses for Skype for Business; change the presence; manage contacts; use Instant Messaging; make voice and video calls; schedule meetings; record meetings.


Delegates wishing to attend this course must be comfortable with using Microsoft Windows and Microsoft Office in a work environment.

Course Outline


  • What is Skype for Business

Getting Started with Skype for Business

  • Signing into Skype for Business
  • Pinning to taskbar
  • Looking at Options
  • Setting profile picture
  • Setting audio and headsets
  • Call forwarding
  • Alerts
  • Meeting options
  • Working with the Skype Console
  • What’s Happening Today?
  • Location
  • Show Menu bar
  • Groups, Status, Relationships, New
  • Contacts
  • Conversations
  • Meetings


  • Adding Contacts
  • Setting Favourites
  • Setting up Groups
  • Deleting Groups and Contacts
  • External Contacts
  • Privacy options
  • Status change alerts

Presence Indicators

  • Understanding presence colours
  • Automatic presence changes
  • Set your own presence

Instant Messaging

  • How to use instant messaging
  • When to use instant messaging
  • Group messaging
  • Missed messages
  • Conversation history – in Outlook

Video Calls

  • Set up audio and video devices
  • Making video calls
  • Video conferencing
  • Use the call controls


  • Meet Now
  • Meeting settings
  • What is waiting in the Lobby?
  • Schedule an online meeting using Outlook
  • Meeting with external users
  • Desktop sharing
  • Application sharing
  • Presentation sharing
  • Whiteboards, polls and Q&A


  • Recording meetings
  • Managing and sharing recordings

If time permits

  • Call forwarding and delegation
  • Skype for Business on your mobile or tablet

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