The aim of this program is to develop your writing skills by ensuring that all communications are written to support your company's objectives
Anyone who in the course of their work is required to communicate in writing with their customers.
None.
Instructor-led, group-paced.
By the end of today, delegates will be able to:
Welcome and introduction to the workshop
What impressions?
In examining various written extracts, we will decide the impression that they create and will also make the communication simpler to understand.
The customer said. The customer meant
Before putting pen to paper in this section we look at the various things do you need to do/consider before writing any communication?
Market, Message and Medium
The three M's are a way of focusing on three questions who, what, and how? In this session, we take an in-depth look at each of these aspects.
Plan a response
In this session we plan a response to a query that is given to participants we use the following questions to help to plan the response:
When you put pen to paper
What things do you need to do/consider when you are writing any communication?
This session focuses on different aspects of the English Language.
Keeping it plain and simple:
Proof reading
An exercise to round the day off that focuses on what should you look out for when proofing a colleague's written communication
Action Planning
