Lean Sigma – Manager

Duration: 3 Days
Delivery methods:   Classroom, Virtual Learning, Onsite Event
Price per delegate: $Fee TBC
Trained over 60000 delegates
Delivered by world class instructors
Highly competitive pricing
Capped class sizes
Post course support

Course Description

Lean Sigma is deployed in many industries to drive significant improvements within organisations; this is the combination of two different approaches Lean and Six Sigma. In recent years they have been combined to produce a dynamic approach which can be applied practically in any company. Both methodologies were originally developed in the manufacturing industry, and combined they offer an approach which is practical and delivers powerful business results. The transition to other industries has been a success and it is arguable that the benefits have been more significant.

The Lean Sigma Managers course is an action packed 3 days during which attendees will learn essential change and management techniques then get the opportunity to apply their new skills in a practical way.

Target Student

The course is designed for those who work in a full time management role.


To get the most out of the course you should work for a company which endorses continuous improvement and a manager which will support you in delivering changes which will benefit your team and the organisation.

Performance-Based Objectives

  • Create a continuous improvement environment
  • Build a strong team
  • Make decisions based on data
  • Focus on the biggest problem
  • Be more proactive
  • Improve facilitation in different environments
  • Process Map
  • Identify opportunity to remove waste from processes
  • Use data to measure performance & identify hotspots
  • Increased understanding of managing different types of Stakeholders
  • Implement sustainable improvements
  • Understand the DMAIC approach (DMAIC is the approach used by Black Belts to deliver projects)
  • Have awareness of the impact of change on people
  • Have increased self awareness
  • Deliver ongoing improvements in their team

Course Content

Day One

  • Lean Sigma awareness
  • Lean Sigma Management model walk through
  • First simulation exercise
  • Building an improvement team
  • Stakeholder Management
  • Voice of the Customer
  • Defining a business problem
  • Creating an end to end view of process
  • Process Mapping
  • Data Collection
  • Stream lining processes
  • Quick Wins how to identify, importance of them & how to implement

Day Two

  • Second simulation exercise - implement quick wins & collate data
  • Identifying and understanding trends
  • Common and special cause variation
  • Using data to understand customer experience
  • Focusing on the issues which are causing the most pain
  • Cause & Effect analysis
  • Idea generation
  • Evaluating ideas
  • Design strong processes
  • Solution implementation v
  • Third simulation exercise - deliver improvements
  • Controlling the process on an ongoing basis

Day Three

  • Difference between reactive and proactive management
  • Creating a continuous improvement environment
  • Communication
  • Management information
  • Sample data
  • Visual management
  • Dashboards
  • Asking the right questions
  • Team meetings
    • Structure
    • Content
    • Outcomes
  • Team awareness
    • Strengths
    • Motivators
  • Leading change summary

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