Change Management Foundation

Code: APMGCMF

Duration: 3 Days

Delivery methods: Classroom, Virtual Learning, Onsite Event

What is included: Pre-coursework and exam

Price per delegate: $1,625.00

APMG accredited

Trained over 60000 delegates

Delivered by world class instructors

Highly competitive pricing

Capped class sizes

Post course support

Course Description

This course focuses on the practical aspects of effective change management as it relates to change and the individual, change and the organization, communications and stakeholder engagement, and change management practice. This is an intense course that involves both pre-course and evening study during the course. The course is entirely complementary to the formal portfolio, program, and project management approaches (such as MOP®, MSP®, and PRINCE2®) but knowledge of these approaches is not a pre-requisite for attendance.

Through the study of selected sections of The Effective Change Manager's Handbook, the course provides a practical and informative pathway of understanding through the maze of principles, theories, and the practice of change management. It gives a solid platform for clear best practice thinking and the application of a range of proven change management tools and techniques for achieving successful change.

Course Materials

All delegates enrolled on virtual course bookings receive a hard copy of course materials sent to a preferred postal address.

Pre-requisites

Some previous experience of change management or programme/project management would be useful but is not essential. There is some recommended pre-course reading and preparation together with evening work during the course.

Performance Based Objectives

By attending this course, you will:

Achieve an internationally recognised APMG-International qualification
Learn from the experts, all of whom, are experienced change management practitioners
Gain a clear, practical understanding of the implications and impacts of change on people and organizations
Gain knowledge and understanding of how to support people through change.

Course Content

This Foundation level course focuses on the basic elements from 4 main areas: Change and the individual, change and the organization, Communications and stakeholder engagement and Change Management Practice.

Change and the Indiviual

Stages of Kubler-Ross' "change curve"
Planning for transition
Maslow's hierarchy of needs
Satisfaction and growth
Types of individual (Myers-Briggs Type Indicator)
The roots of learning theory
Learning Process and learning styles
Training planning

Change and the Organisation

How we think about organisations: Morgan's metaphors
Model of the change process, including Kotter, Senge, Lewin
Key roles in organisational change
What we mean by "organisational change"
Emergent change: complex adaptive and complex responsive systems
Drivers of change
Developing vision
Understanding the project environment

Communications and Stakeholder Engagement

Techniques for stakeholder identification, mapping and segmentation
Managing relationships and mobilising stakeholders
Effective communication including two-way communication and cognitive biases
Communicating change including use of symbols and metaphors
Lean and rich communication channels
Developing a communication strategy
Facilitation techniques

Change Management Practice

Identifying change impacts
Increasing motivation to change
Preparing for resistance
Levers (e.g carrot and stick)
Reinforcing systems: Vicious and Virtuous circles
Building team effectiveness

Course Approach

This is the 3-day Foundation course and is a mixture of input and practical sessions teaching to the 'Foundation' APMG Syllabus level, delivered by an APMG approved trainer with practical experience in change management. The course prepares delegates for and incorporates the Foundation exam and includes additional focus on the application of the method using Foundation-level tasks and 'objective test' style exam questions.

Delegates should spend approximately 4-6 hours studying the pre-course material to be well prepared for the course.

Approach & Exams

The purpose of the Foundation certification is to confirm that you have sufficient knowledge and understanding of the Process Iceberg® Facilitation Methodology to be able to facilitate effectively supporting events, workshops, and meetings in the context of: projects, business analysis, change, operational effectiveness, and business process improvement.