Negotiation Skills

Code: ETSSNEGS

Duration: 1 Day

Delivery methods: Classroom, Virtual Learning, Onsite Event

Price per delegate: $425.00

Trained over 60000 delegates

Delivered by world class instructors

Highly competitive pricing

Capped class sizes

Post course support

Course Description

This workshop is intended to develop the skills and confidence of those people whose responsibilities will require them to be effective negotiators, whether their bargaining relationships are formal or informal.

Prerequisites

None.

Delivery Method

Instructor-led, group-paced.

Performance-Based Objectives

By the end of today, delegates will be able to:

Identify circumstances in which negotiation as opposed to consultation is the appropriate decision-making process
Develop a systematic approach to planning and preparation
Explain how to pitch an opening position
Recognise the transition from argument to bargaining
Demonstrate how to make offers and concessions without appearing weak
Identify techniques for handling aggression
Recognise how to avoid conflicting interpretations of agreement

Course Content

Domestics, welcome, introductions and icebreaker
The ten stages of negotiation: the decision-making process and types of behaviour
Preparation, opening position and argument
Signalling, proposing and bargaining
Adjournments, clarifying, presentation and packaging
Closing and agreement
Review and evaluation