Business Analysis & Change

Connect intended business benefits to the behavior, adoption and evidence needed to realize them. Participants build a practical plan linking benefits to measures, owners, risks, review points and sustainment actions.

1 day

Give the people doing analysis work — whatever their title — a practical grounding in the business analyst’s role and the techniques that make analysis useful. Over two days, participants learn to frame a business problem, engage stakeholders, apply core analysis techniques, and turn findings into clear recommendations.

2 days

When change is coming, the people side decides whether it sticks. Over two days, PMO, transformation and change teams learn to assess how a change affects roles and work, map and engage stakeholders, surface adoption risks early, and build a practical, realistic adoption plan supported by proportionate change activities.

2 days

Plan change communication around the people, messages and decisions that matter. Participants build a practical, legally neutral communication plan covering audiences, factual messages, channels, timing, ownership, feedback and escalation.

1 day

Give your team the practical skill to see how work really flows, spot where it breaks down, and design realistic improvements. In a hands-on day, participants map a current-state process, identify pain points and waste, and design a better future state — using accessible notation, not heavy methodology.

Standard 1 day; Client Process Lab 2 days

Build your team’s capability to capture requirements that hold up — running effective interviews and workshops, engaging stakeholders, and producing clear, testable, prioritized requirements. Over two days, participants practise elicitation and facilitation on realistic scenarios and leave with a requirements pack they have built.

2 days

Turn understood needs into user stories and acceptance criteria that delivery teams can refine and test. Participants practice drafting, splitting and improving stories so developers, testers and stakeholders can work from a clearer definition of value and done.

1 day