Difficult Conversations and Feedback gives managers, project leads and client-facing teams a structured way to prepare for routine challenging conversations without drifting into HR procedure or legal advice. Participants first learn to distinguish a conversation that can be handled through normal management/working practices from one that must be escalated to qualified HR or legal owners.
The course then develops preparation, factual feedback, listening, questioning and follow-up. Participants separate facts from assumptions, practice behavior/effect/next-step feedback and rehearse responses to defensiveness or emotion without diagnosing the other person. The day finishes with a full role-play and documented follow-up in a Difficult Conversation Plan.